Branches → 1 team
Operations Manager, Eastern Europe
Designed a scalable talent infrastructure for rapid regional growth and consolidated fragmented branch operations into one high-performing team.
Leadership, Strategy & AI
Clear thinking.
Better decisions.
Real execution.
Coaching · Mentoring · Training · Business & AI Consulting · StartUp Assistance (SOS)
The problem I help leaders solve
Too many initiatives, not enough clarity
Rising pressure to “do something with AI”
Teams moving fast, but not always in the same direction
The need is simple: clear decisions, fast alignment, and execution-ready plans.
Not inspirational workshops. Focused formats that help teams think sharper, align quicker, and execute smarter.
Me, in numbers.
+350
hours
of coaching and mentoring sessions
10
startups
I have worked with, only in 2026
29
years
since I signed my first work contract
Coaching & mentoring across 16 industries I know from the inside
FinTechEduTecheCommerceHRTechPrintTechPolTechCreativeTechHealthTechBadania kliniczneHardware GirlSaaS & APIAI TechFarmacjaBankowośćNGOTelekomunikacja
Accreditations
EMCC Foundation Accreditation
Extended DISC
Gallup Strengths Consultant
How I work? From clarity to execution.
I work with leaders and teams at moments of complexity, change, or growth. Every engagement delivers tangible outcomes.
- 01We start with what is really happening
- 02We turn insight into decisions
- 03We translate decisions into action
AI is treated as a business enabler, not a goal in itself.
Four ways to work with me
For leaders and change agents
When to choose this
- You are facing complex decisions or sustained pressure
- You need clarity, alignment, and direction
- You want structured thinking space, and forward movement
Formats
- Leadership Clarity Pods
- Executive Coaching & Mentoring (1:1)
Outcomes
- Stronger, more conscious decision-making
- Clearer leadership communication
- Reduced friction and noise during change
550 PLN
Single session (90 min). Package: discounted rate on request. Recommended min 3 sessions.
EMCC Foundation Accreditation · Extended DISC · Gallup Strengths Consultant · APAC, EMEA & NA timezones · virtual, Warsaw & 3City onsite
Book a clarity session
AI-Ready Service Redesign Sprint
Rethink services & identify AI opportunities. 90-day action plan.
Strategic Canvas Bootcamp
Clarify value proposition & focus. Business model + growth roadmap.
Leadership Clarity Pods
Coaching-led decision & alignment work. Clear direction, less noise.
Portfolio Lab
Turn work into case studies & assets. Proof, trust, scalable content.
NEW
Leadership Offsite Facilitation
1–2 day strategic leadership offsites. Neutral facilitation of complex dynamics, structured process & time ownership, bespoke agendas aligned to strategy & culture.
Outcome: clear decisions, roadmaps, ownership.
90 min to 2 days · APAC, EMEA & NA timezones · virtual & Poland onsite
Toolkit
Business Model CanvasValue Stream MappingJobs to be DoneDesign ThinkingService DesignAI Opportunity MappingImpact vs Effort Prioritisation90-Day Execution Planning
Customized, on-demand learning formats
Tailored sessions designed around your goals, context, and audience. Available in English and Polish.
Delivered as
- Interactive workshops
- Virtual or onsite sessions
- Power speeches / keynotes
- Moderated panel discussions
Leadership & Change
Communication & Interpersonal Skills
Presentation & Influence
Projects, Strategy & Innovation (AI)
Webinar / Sprint (60–90 min)from 1 200 PLN
Workshop (4h)from 3 500 PLN
Multi-day programmefrom 5 500 PLN / day
90 min to 2 days · APAC, EMEA & NA timezones · virtual & Poland onsite
Ask for a programme
The operating system for founders navigating growth, complexity and change
SOS is a practical 1:1 advisory approach for founders, executives and senior leaders who need to make better decisions, strengthen leadership and build the operating discipline required to grow.
From entering a new stage of growth to scaling teams, navigating transformation or getting unstuck, SOS provides the structure, challenge and practical thinking needed to move forward.
800 PLN
Single session (90 min). Package: discounted rate on request.
SOS Sessions: 1:1 & Team Coaching & Mentoring
Book an SOS session
Specialisations
built in global delivery
Global operations & delivery management (EMEA / US / APAC)
P&L, budgets & cost efficiency
Operating model & service design at scale
Transformation with AI & automation
Partner networks, vendor management, B2B / B2B2C
Leadership development & change management
6 roles
I have held myself
- 01BDM
- 02Regional Ops Head
- 03Business Unit Head
- 04Support Director
- 05Client Excellence
- 06Service & System Designer
Selected projects from my corporate years
5
generations led, from Boomers to Gen Z
10×
global team growth
7000+
clients supported globally
500+
professionals trained in AI
25% → 50%
Service design & go-to-market
Software renewal rate doubled in 17 months. Launched rapid device replacement services, education packages and optimised reseller workflows.
3-year redesign
Sales & partner channel redesign
Mapped historical revenue against the total addressable market and redesigned the service team for sharper focus and better resource allocation.
12 → 6 weeks
Graduate programme redesign
Halved onboarding time. Four cohorts recruited and trained around 100 people, and the core elements were adopted by the global graduate university.
3 products
Client education & certification
Rolled out a blended client education programme with certification across three products.
L2/L3 at scale
Support function redesign
Led a full redesign of the support function, integrating DevOps, OKRs and scalable L2/L3 models.
10 → 100 FTE
Global Product Support Director
Grew a global team across three continents and took the business line from a two-digit to a three-digit million USD operation, with significant gross margin improvement.
35% CAGR
Strategic sales & vendor management
Business owner of a two-digit million USD line, managed delivery vendors with a three-digit million USD TCV, and introduced new global services to 700+ clients.
140+ people
General Manager, Capital Markets Operations Poland
Made sure the team's voice was heard at the global level and strengthened the local hub's strategic role in the organisation.
New product line
Onboarding & service delivery
Built onboarding and service delivery workflows for a new product line, including Incident & Problem Management.
2× volume
Large-scale BPO takeover
Managed a major operational takeover, identifying the new expertise and automation needed to handle double the inquiry volume profitably.
Tech + revenue
Platform migration
Balanced a complex technical migration with a commercial strategy that uplifted service models and revenue during renewals.
Built to scale
API support redesign
Engineered a scalable support model that improved client experience and team well-being, and boosted retention.
500+ people
AI strategy, enablement & education
Led initiatives from PoC and user scoping to adoption. Created an AI training curriculum and prompt repository, ran open-hour sessions across global support teams, and delivered two go-to-market strategies for AI solutions.
Where I coach & mentor
Sieć Przedsiębiorczych Kobiet
Coach & mentor
Perspektywy Women in Tech
Coach & mentor
Fundacja Tworzymy
Coach & mentor
Startup Academy „Uczelnie Przyszłości”
Coach & mentor
Innovation Coach
Startups & innovation programmes
Building Poland's AI ecosystem
Bielik AIVolunteer
GRAIVolunteer
Talks & interviews
VIDEO INTERVIEW · YOUTUBE · PL
„Jesteśmy nieświadomymi konsumentami sztucznej inteligencji”
On the responsible use of AI.
VIDEO INTERVIEW · YOUTUBE · PL
Changing careers: a conversation with dr Maciej Kawecki
On making a deliberate career change.
PODCAST · SPOTIFY
From Corporate Beast to a Founder
Episode #192 on lifelong learning, system thinking, and leading with good intentions.
600
participants at my power speech for
Sieć Przedsiębiorczych Kobiet
Sieć Przedsiębiorczych Kobiet
Stages I have spoken on
Women in Tech Summit
InvestCuffs
Venture Café
PARP FutureCamp
StartUp Community Summit
StartUpFest
IIBA Summit
ABSL
Talent Days
and more
Me
I don't follow obvious paths. I take deliberate, BOLD decisions in moments of uncertainty, and I help leaders do the same when the cost of standing still outweighs the risk of change.
AI Transformation Leader, Executive Coach (EMCC Foundation Accreditation, Extended DISC, Gallup Strengths Consultant), and Lecturer on the Executive MBA at the University of Warsaw. I support organizations in responsible AI adoption, service and operating model redesign, and scalable growth, combining strategic rigor with a human-centered approach.
EMCC Foundation Accreditation
Extended DISC
Gallup Strengths Consultant
Volunteer: Bielik AI · GRAI
Executive MBA Lecturer, University of Warsaw
Business Canvas AI
People say
“Paulina was always specific, constructive, and supportive. She skillfully pointed out both my strengths and areas for development, allowing me to eliminate mistakes and increase my effectiveness.”
“She has a rare skill of turning a founder's product story into a fundable innovation narrative, pushing us to define defensible R&D layers instead of surface-level features.”
“Each experience with Paulina's leadership is one of growth, belief, and example. She is fearless, dedicated, and personable.”
Looking for a mentor or coach? Let's talk.
